ARC WOULD CALL THE SHOP ASKING QUESTIONS SUCH AS:

ARC Q. What is the failure point?
Shop A. The lower radiator hose is leaking.

ARC Q. Why recommend upper and lower radiator hoses?
Shop A. The upper and lower radiator hoses should be replaced in pairs. (ARC Agrees)

ARC Q. Why recommend the by-pass hoses?
Shop A. Replace due to mileage.

ARC Q. Customer informed ARC the car never boiled over, why are you recommending a thermostat and gasket?
Shop A. Mileage

ARC Q. Why are you recommending a coolant flush? Did you determine the fluid is degraded?
Shop A. We always loose some coolant while replacing upper and lower radiator hoses, and recommend the coolant flush based on mileage.

ARC Q. So, realistically all that needs to be replaced is a gallon of coolant while you replace the radiator hoses?
Shop A. Yes.

ARC Q. So what this vehicle actually needs is upper and lower radiator hoses and a gallon of coolant, everything else is only recommend based on mileage.
Shop A. Yes.

As you can see understanding the difference of what NEEDS to be done verses what could be done, are two entirely different things.

In this scenario what actually needs to be repaired should cost approximately $90.00 - $120.00, verses $500.00 - $600.00 if all recommended repairs are completed.

This one instance could have saved you $500.00!

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